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Using Dalali

Dalali connects people seeking property, short stays and vehicles with sellers and service providers. Creating an account is free. Optional paid services must show their price and terms before you agree. Use accurate information, protect your password and verification codes, and use only accounts you are authorised to control. Account holders must be adults with legal capacity to enter the relevant transaction.

Account types and changes

Buyers and renters can save listings, message providers and request appointments. Private sellers list their own authorised property or vehicles and may not charge a viewing fee. Dalalis/brokers represent listings they are authorised to market. Hosts manage short stays; rental providers manage vehicle rentals. Changing account type requires your current password and a one-time code to your registered phone. The change does not erase previous commitments, grant government credentials or automatically approve a listing or payment service.

Listings and checks

Publish accurate descriptions, prices, location details and photos you have permission to use. State material conditions and charges clearly. Do not advertise property you have no authority to offer, impersonate someone, fabricate reviews, hide charges or send spam. Phone verification confirms phone control; it is not proof of ownership, identity or professional licensing. Buyers should check ownership, authority, documents, condition and transaction terms before committing.

Viewing fees and completion codes

A private seller may not charge a viewing fee. A broker account alone does not enable fee collection. Any supported paid viewing must disclose the exact amount and applicable terms before payment. Never share a completion code before the service has finished. Completion requires both parties’ confirmation, including the buyer’s code where requested. Arrival alone is not completion.

Payments, holds and disputes

Where a paid viewing service is enabled, any release is subject to confirmed completion, the applicable 24-hour hold, no unresolved dispute, verified funds and the displayed payment terms. The hold is not a guarantee that money reaches a bank or mobile wallet at exactly 24 hours. Provider processing can take longer. Do not pay through a feature that is not enabled. Report missing services, suspicious requests or incorrect charges through Help & support.

Bookings, cancellations and refunds

Review the provider, dates, full price and service conditions before confirming. Correct mistakes before placing an order. Cancellation and refund rights depend on the applicable law and the specific terms shown before that transaction. These Terms do not impose a blanket no-refund rule or remove mandatory consumer rights. A dispute should include the booking reference and relevant evidence; do not publish another person’s private information.

Content and marketplace safety

You retain rights in your content and give Dalali permission to host, display and process it to provide the service you request. This is not a transfer of ownership. Dalali may restrict unlawful, deceptive or abusive activity and review reports. Where practical, affected users can ask support to review a restriction. Do not bypass security, harvest personal details, abuse OTP delivery or misuse other users’ information.

Responsibilities and legal rights

The listing provider is responsible for the goods or services they offer and the authority to provide them. Dalali is responsible for its own service and duties under applicable law. Nothing here excludes liability or rights that cannot lawfully be excluded. Tanzanian law applies subject to mandatory laws and the jurisdiction of competent authorities and courts. Using support does not prevent a complaint to a regulator or court.

Changes and privacy

The dated version you accept is recorded with your account. Material changes will be presented for review when renewed acceptance is required. The Privacy Notice explains personal information handling; accepting these Terms is not optional marketing consent.

Kutumia Dalali

Dalali inaunganisha wanaotafuta mali, malazi na magari na wauzaji au watoa huduma. Kufungua akaunti ni bure. Huduma za kulipia zionyeshe bei na masharti kabla hujakubali. Toa taarifa sahihi, linda nenosiri na misimbo, na tumia akaunti unazoruhusiwa. Mwenye akaunti awe mtu mzima mwenye uwezo wa kisheria kufanya muamala.

Aina na kubadilisha akaunti

Wanunuzi na wapangaji huhifadhi matangazo, hutuma ujumbe na kuomba miadi. Wauzaji binafsi hutangaza mali au magari wanayoruhusiwa na hawaruhusiwi kutoza ada ya kuonyesha mali. Madalali hutangaza kwa ruhusa. Wenye malazi husimamia makazi ya muda; watoa ukodishaji husimamia magari. Kubadilisha aina kunahitaji nenosiri na msimbo wa simu iliyosajiliwa. Hakufuti wajibu wa awali wala kutoa sifa za serikali au kuidhinisha tangazo na malipo moja kwa moja.

Matangazo na ukaguzi

Toa maelezo, bei, eneo na picha sahihi unazoruhusiwa kutumia. Eleza masharti na gharama muhimu. Usitangaze bila ruhusa, kujifanya mtu mwingine, kutunga maoni, kuficha ada au kutuma taka. Uthibitisho wa simu si uthibitisho wa umiliki, utambulisho au leseni. Mnunuzi akague umiliki, ruhusa, nyaraka, hali na masharti kabla ya kukubali.

Ada za kuonyesha mali na misimbo

Muuzaji binafsi haruhusiwi kutoza ada ya kuonyesha mali. Akaunti ya dalali peke yake haiwashi ukusanyaji wa ada. Huduma ya kulipia iliyoidhinishwa ionyeshe kiasi na masharti kabla ya malipo. Usitoe msimbo wa kukamilisha kabla huduma haijaisha. Kukamilisha kunahitaji uthibitisho wa pande zote na msimbo wa mnunuzi inapohitajika. Kufika tu si kukamilisha.

Malipo, kusubiri na migogoro

Huduma ya kuonyesha mali ya kulipia ikiwashwa, utoaji unategemea kukamilisha kuthibitishwa, muda wa saa 24, kutokuwepo mgogoro, fedha kuthibitishwa na masharti yaliyoonyeshwa. Saa 24 si dhamana ya fedha kufika benki au pochi wakati huo huo. Mtoa malipo anaweza kuchukua muda zaidi. Usilipe kupitia kipengele kisichowashwa. Ripoti huduma iliyokosekana, maombi ya kutia shaka au ada isiyo sahihi kupitia Msaada.

Miadi, kughairi na kurejesha fedha

Kagua mtoa huduma, tarehe, bei yote na masharti kabla ya kuthibitisha. Sahihisha makosa kabla ya oda. Haki za kughairi na kurejeshewa fedha hutegemea sheria na masharti yaliyoonyeshwa kabla ya muamala. Hakuna kanuni ya jumla ya kutorejesha fedha au kuondoa haki za lazima za mtumiaji. Wasilisha rejeo na ushahidi wa mgogoro bila kuchapisha taarifa binafsi za wengine.

Maudhui na usalama

Unabaki na haki za maudhui yako na unaruhusu Dalali kuyahifadhi, kuyaonyesha na kuyachakata kwa huduma uliyoomba. Huu si uhamisho wa umiliki. Dalali inaweza kuzuia shughuli haramu, za udanganyifu au unyanyasaji na kupitia ripoti. Inapowezekana, omba Msaada kupitia kizuizi. Usivunje usalama, kukusanya taarifa binafsi au kutumia vibaya OTP na taarifa za wengine.

Wajibu na haki za kisheria

Mtoa tangazo anawajibika kwa mali au huduma na ruhusa ya kuzitoa. Dalali inawajibika kwa huduma na wajibu wake kisheria. Hakuna hapa kinachoondoa wajibu au haki isiyoruhusiwa kuondolewa. Sheria za Tanzania zinatumika kwa kuzingatia sheria za lazima na mamlaka husika. Kutumia Msaada hakuzuii malalamiko kwa mdhibiti au mahakama.

Mabadiliko na faragha

Toleo lenye tarehe ulilokubali hurekodiwa kwenye akaunti. Mabadiliko muhimu yatawasilishwa kwa mapitio inapohitajika kukubali upya. Taarifa ya Faragha inaeleza taarifa binafsi; kukubali masharti si ridhaa ya matangazo ya hiari.

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